eXpace Terms of Service and Privacy Policy
Thank you for visiting the eXpace Technology Co. LLC (“eXpace,” “we,” “us,” or “our”) website at eXpace.app and associated software application(s) (collectively, the “Site”). Your use of the information, materials, text, images and other content on the Site is subject to the terms and conditions below, which we may revise from time to time without notice. Please read these terms and conditions carefully.
BY ACCESSING THE SITE, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE GENERAL WEBSITE TERMS OF SERVICE CONDITIONS (“TERMS AND CONDITIONS”). PLEASE REVIEW THE FOLLOWING SECTIONS OF THESE TERMS AND CONDITIONS CAREFULLY: (A) DISPUTE RESOLUTION AND NOTICE REGARDING MANDATORY ARBITRATION, (B) CLASS ACTION WAIVER, (C) LIMITATION OF LIABILITY, (D) INDEMNITY AND (E) RELEASE.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, IMMEDIATELY STOP USING THE SITE AND DO NOT USE ANY EXPACE SERVICE, PARTICIPATE IN ANY PROGRAM OR PURCHASE ANY PRODUCT OR OTHER GOOD OR SERVICE OFFERED THROUGH THE SITE.
If you fail to comply with these Terms and Conditions, your permission to use the Site automatically terminates and we may disable your use of the Site. The provisions of these Terms and Conditions apply equally to, and are for the benefit of, eXpace, its subsidiaries, affiliates, licensors, and its third-party content providers and licensors, and each shall have the right to assert and enforce such provisions directly.
Services: Unless expressly stated otherwise herein, the services provided by eXpace (the “Marketing Services”) are limited to informing users of the location and potential availability of certain parking spots (“Parking Spots”) and facilitating Reservations (as defined below) by displaying Parking Spots, processing Reservations and collecting fees on behalf of Licensors (as defined below). Any fees and/or consideration paid to eXpace is paid to eXpace in connection with these Marketing Services unless otherwise indicated. When eXpace receives your payment, your obligation to pay the Licensor for the Reservation is fully satisfied; provided, that you will be responsible for any other charges to the extent you incur separate or additional costs outside the scope of eXpace services, including for Excluded Services, on-site at the Licensor’s facility. To be clear, eXpace does not: (i) negotiate terms of licenses or settle disputes between users of the Site; (ii) provide a parking service; (iii) operate a parking lot or other parking facility; (iv) otherwise accept custody of motor vehicles; or (v) provide services other than the Marketing Services (collectively, “Excluded Services”). The Excluded Services are provided by Licensors who are neither our agents nor acting on our behalf and we have no responsibility whatsoever regarding the safety of persons or property in the Parking Spots or any facility where the Parking Spots are located through use of the Site. We are not responsible for any consequences arising from the Excluded Services, including, without limitation, consequences arising from not being able to park or delays associated with parking, road closures or changing traffic conditions. Although we do not guarantee the availability of a specific Parking Spot, if a booked Parking Spot is unavailable at your time of reservation, we will attempt to locate an alternative Parking Spot, provide you with a refund and/or otherwise resolve any issues in accordance with our standard customer support policies and procedures. The Marketing Services and Site are not intended for use by persons under the age of 18. If you are under 18, you may not use either the Marketing Services or the Site. You agree to comply with all applicable laws when accessing or using our Services, and you may only access or use the Services for lawful purposes.
Licensors; Licensor Terms and Conditions: eXpace lists the Parking Spots on the Site and, as such, facilitates the reservation of Parking Spots (“Reservations”) between users of the Site (“Licensees” or “you”), and the independent owners, lessors, managers or operators of the Parking Spots (the “Licensors”). eXpace does not establish the prices for Parking Spots, operate Parking Spots, or determine parking availability provided by Licensors. While eXpace makes every effort to provide accurate information regarding the Parking Spots listed on the Site, at times such information may become inaccurate and eXpace shall not be liable for any such inaccuracy. In all cases, your utilisation of a Parking Spot will be governed by Licensor’s customer agreements or policies in place from time to time, including, without limitation, all terms and conditions related to the use of any Parking Spot, any payment terms and conditions and all rules and restrictions imposed by the Licensor on the relevant parking facility and/or Parking Spot, as each may be entered into or effected in accordance with the Licensor’s standard operating procedures (the “Licensor Terms and Conditions”).
By making a Reservation, you agree in all cases to abide by the Licensor Terms and Conditions. In connection with our provision of the Services, Licensors may represent and warrant to us that they have full authority to list the Parking Spots for Reservations. We are not responsible for confirming whether any such representation or warranty is true and correct, nor are we responsible if any such representation or warrant becomes inaccurate or incomplete prior to your use of a Parking Spot. In addition, eXpace will never be responsible for any agreement or other arrangements between you and any Licensor, regardless of whether such agreement or other arrangements are related to your booking and use of a Parking Spot.
User Accounts: In order to access certain areas of the Site, you will create a user account and login (a “User Account”). You agree that all information which you provide through the Site in connection with creating your User Account or otherwise is current, accurate and complete. You are solely responsible for all activity that occurs with respect to your User Account. You are solely responsible for maintaining the confidentiality of your User Account and keeping the username and password to your User Account secure. You should use particular caution when accessing your User Account from a public or shared computer so that others are not able to view or record your password or other personal information. You agree to notify us immediately of any security breach or unauthorised use of your User Account. We will not be liable for any costs, losses, claims or damages that you or any third party incur which are directly or indirectly caused by any unauthorized use of your User Account. You agree to never use another party’s User Account without such party’s express written authorization.
Use of Content: The Site and its entire contents, features, and functionality (including but not limited to all information, software, displays, text, images, data, illustrations, files, audio and video clips, documents, other materials and content and the design, selection, and arrangement thereof (collectively, the “Content”) is our property and may be protected by copyright and other restrictions. Copyrights and other proprietary rights in the Content may also be owned by parties other than us. You may not reproduce, copy, modify, distribute, create derivative works of, or publicly display, republish, download, store, transmit, or otherwise use any of the Content, except for your personal and non-commercial use. Please note that we may withdraw any Content from the Site at any time in our sole discretion.
User Warranty: By downloading, printing, or otherwise using any of the Content, you agree that you will (i) restrict your use of such Content to personal and non-commercial use, (ii) comply with all of these Terms and Conditions, and (iii) not violate our rights or the rights of any other person or entity. We do not warrant that use of any of the Content will not infringe the rights of third parties.
Commercial Use is Restricted: Unauthorised commercial publication or exploitation of text, images, documents, materials or any other Content is prohibited without our express written consent. If you wish to use any of the Content for commercial use, publication, or any purpose other than personal use, you must obtain our express written permission prior to such use. We may, in our sole discretion, grant permission for such use on a case-by-case basis and we may charge a usage fee for such use. Without limitation of the foregoing, you agree that you may not sell, convey, license, sublicense, or resell or attempt any of the foregoing. By way of example and not limitation, you may not resell any Reservation booked through eXpace to a third party without eXpace express written permission. If such resale is discovered, your eXpace Account may be suspended or revoked, and any existing Reservations voided without refund.
Fees and Payments: You are responsible for all charges, fees, duties, taxes, and assessments arising out of any Reservation, the use of a Parking Spot, the Marketing Services or the use of the Site. Your payment of such fees to eXpace constitutes payment to the Licensor solely for purposes of making a Reservation. You agree that eXpace may charge your credit card, debit card, or other payment mechanism selected by you and approved by eXpace for all amounts due and owing in connection with your use of the Marketing Services, in accordance with the pricing and payment terms presented to you for such Marketing Services. Where applicable, you will be charged using the primary payment method designated in your User Account management page (i.e., credit card). unless an alternate payment mechanism is selected at the time of the transaction. You agree to permit eXpace to use any updated payment method information provided by your issuing bank or the applicable payment network and to charge your current primary payment method by using the details of such payment method saved in our system, even if such payment method is declined. Where applicable, if your primary payment method expires, is invalid, or if charges to your primary payment method are unable to be processed for whatever reason, you agree that eXpace may charge any other available payment methods saved to your User Account. Except as provided in these Terms and Conditions or when required by law, all fees paid by you are non-refundable and eXpace may change the fees for any Marketing Services, including any Marketing Services billed pursuant to a Subscription (as defined below), at any time.
eXpace partners with companies (such as Stripe) for payment processing. When you make a Reservation, you’re also agreeing to the payment processor’s terms of service (e.g., Stripe terms of service (currently viewable at https://stripe.com/us/legal/)).
Subscriptions: In the event that any of the Marketing Services are billed on a Subscription basis (“Subscriptions”), you will be billed in advance on a recurring, periodic basis (each period, a “Billing Cycle”). Billing Cycles are typically monthly or annual, depending on what Subscription you select when purchasing a Subscription. By signing up for a Subscription, you agree that: (i) eXpace may store your provided payment method for the purpose of executing future auto-renewal transactions; (ii) unless you cancel auto-renewal through your User Account management page, or by contacting our customer support team, your subscription will, by default, automatically renew at the end of the then-current Billing Cycle; and (iii) at the time of renewal, eXpace will automatically charge the then-current Subscription fees and any applicable taxes to the an eligible payment method eXpace has on file for your User Account. If details of your payment method(s) change, your issuing bank or the applicable payment network may provide us with updated payment details. We may use these new details or details from other payment methods saved to your User Account to help prevent any interruption to your Subscription. It is your responsibility to keep your payment information up to date. While we will be sad to see you go, you may cancel auto-renewal on your Subscription at any time, in which case your Subscription will continue until the end of the then-current Billing Cycle before terminating. If eXpace changes the fees for any Marketing Services billed pursuant to a Subscription, the change will become effective only at the end of the then-current Billing Cycle. eXpace will provide you with reasonable prior written notice of any change in fees to give you an opportunity to cancel your Subscription before the change becomes effective.
Taxes and Overage Fees: In connection with facilitating your transaction, eXpace will charge your credit card for the total price displayed at checkout, which includes the amount for your reservation of the Parking Spot(s), a fee retained by eXpace for providing its services in facilitating the Reservations (if applicable), additional fees that may be applicable to certain reservations, and all anticipated applicable taxes. eXpace, at its discretion, retains a service fee as compensation for facilitating reservations and for providing Marketing Services. For certain transactions, eXpace may charge a service fee that is an amount paid to eXpace for your use of the eXpace Marketing Services and for eXpace processing of your Reservation as set forth in these Terms and Conditions. The amounts paid to the Licensors in connection with your reservation include all anticipated applicable taxes for the Parking Spot(s). The Licensors are responsible for remitting applicable taxes to the applicable taxing jurisdictions and eXpace is not a vendor collecting and remitting taxes to the applicable taxing authorities nor a co-vendor associated with the vendor with whom eXpace customers are submitting the reservation for the Parking Spots, unless eXpace has, in its sole discretion, decided to do so on behalf of Licensors in a specific jurisdiction.
Cancellations and Refunds: Reservations purchased through the Site are cancellable in accordance with (a) eXpace cancellation policy in effect at the time of booking and as more fully described at https://expace.app/faq (as may be updated by eXpace from time to time) or (b) any specific cancellation policies or restrictions stated in the Parking Spot details on the Site. In the event of any conflict between the Cancellation Policy and any statements in the Parking Spot details on the Site, the specific policies and restrictions in the Parking Spot details shall control.
Following the start of the Reservation, all Reservations are non-refundable, regardless of your use or non-use of the Reservation and regardless of any circumstance surrounding the use or non-use of a Reservation (i.e., traffic or weather delays, cancellation of a related event). If, for whatever reason, an error occurs in regard to any fee for Marketing Services, a Reservation, and/or a Parking Spot, eXpace may, in its sole discretion, void a Reservation related to that error and refund appropriate monies paid in connection therewith.
eXpace may from time to time partner with third parties (“Partner”), and Reservations purchased on Partner websites are not refundable for any reason.
Promotional Marketing Incentives: eXpace may, from time to time, issue promotional marketing incentives in the form of promotional codes, discounts and credit, coupon codes, Referral Credits (as defined below), or other marketing incentives, including, but not limited to, concession or courtesy credits issued by eXpace customer support team (“Marketing Incentives”). The Marketing Incentives are given for no exchange of value or other consideration and you therefore have no ownership interests or rights in the Marketing Incentives. For this reason, eXpace reserves the right to deactivate any Marketing Incentive at any time and for any reason, including, but not limited, to mistake, failure to maintain an updated online account, unauthorised use or suspicion of fraud or abuse of any promotional program or Marketing Incentives, in each case without liability to eXpace. Further, you agree that Marketing Incentives: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by eXpace; (iii) may only be used pursuant to the specific terms that eXpace establishes for such Marketing Incentives; and (iv) may expire prior to your use. Further, eXpace reserves the right to terminate or discontinue any promotional program or other program offering Marketing Incentives at any time.
Reservation Rates: The rate for a Reservation made on the Site may not be combined with any additional coupons, special offers or other promotion when exiting a parking facility after using the Parking Spot underlying a Reservation. Special discounts do not apply.
Trademarks: Names, titles, trademarks, service marks, and logos (collectively, the “Trademarks”) displayed on the Site are our registered and/or unregistered common law trademarks or those of third parties. Nothing contained in the Site should be construed as granting, by implication or otherwise, any license or right to use any Trademark displayed on the Site without our express written permission or that of the appropriate third party that owns the Trademark. Except as permitted by these Terms and Conditions, any unauthorised use of the Trademarks is prohibited.
Non-Malicious Use: Except as expressly provided in these Terms and Conditions, you are hereby prohibited from: (a) modifying, adapting, translating, copying, reproducing, imitating, distributing, publishing, or reselling the Site or any of the Content on the Site; (b) bypassing any technical measures used to prevent or restrict access to any portion of the Site; (c) reverse engineering, decompiling, disassembling, or otherwise obtaining the source code of the Site, except as interpreted and displayed in a web browser; (d) using or attempting to use any data mining, “robot,” “spider,” or similar automated or manual data gathering and extraction tools to access the Site for any purpose, including monitoring or copying any of the material on the Site; (e) circumventing or attempting to circumvent the security of the Site; (f) introducing any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; (g) altering or modifying, or attempting to alter or modify any part of the Site; (h) attempting to gain unauthorised access to any portion of the Site or any systems or networks connected to the Site through hacking, cracking, mining, phishing, or any other means; (i) accessing or attempting to access password protected, secure, or non-public areas of the Site, except as authorised by eXpace; (j) using the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party's use of the Site; (k) using Content, reports, electronic documentation, or other materials available on the Site to feed any downstream product, application, or website; (l) engaging in any activity that markets another business or attracts eXpace users to a third party; (m) making commercial use of the Site or any of its Content; (n) using the Site to stalk, harass, bully, or harm another person; (o) using the Site for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise; (p) impersonating or attempting to impersonate eXpace, a eXpace employee, another user, or any other person or entity; (q) using the Site to engage in or promote illegal activities; (r) attacking the Site via a denial-of-service attack or a distributed denial-of-service attack; (s) engaging in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm eXpace or users of the Site, or expose them to liability; or (t) using the Site in any way that violates any applicable federal, state, local, or international law or regulation. eXpace reserves the right to grant the operators of public search engines permission to use spiders to copy materials from the Site for any uses which we determine are necessary or desirable for the operation of our business.
Limited Access: From time to time, the Site may be inaccessible or inoperable for any reason, including equipment malfunctions, Site updates, maintenance and repairs and causes beyond our control or those that are not foreseeable. We make no guarantees with respect to the availability or uptime of the Site, the Content or access to Reservations. We may conduct maintenance on any of the foregoing at any time with or without notice to you.
Electronic Signatures and Contracts: Your use of the Site includes the ability to enter into agreements and/or to make transactions electronically. YOU ACKNOWLEDGE THAT YOUR ELECTRONIC SUBMISSIONS CONSTITUTE YOUR AGREEMENT AND INTENT TO BE BOUND BY AND TO PAY FOR SUCH AGREEMENTS AND TRANSACTIONS. YOUR AGREEMENT AND INTENT TO BE BOUND BY ELECTRONIC SUBMISSIONS APPLIES TO ALL RECORDS RELATING TO ALL TRANSACTIONS YOU ENTER INTO ON THIS SITE, INCLUDING NOTICES OF CANCELLATION, POLICIES, CONTRACTS, AND APPLICATIONS.
Disputed Charges and Reversals: If you believe that an unauthorised transaction has taken place under your User Account, you agree to notify us immediately. You are responsible for and agree to reimburse us for all reversals, claims, fees and other liability or expense incurred by us that were caused by payments that you authorized or accepted.
WARRANTY DISCLAIMERS: THE INFORMATION AND DESCRIPTIONS CONTAINED ON THE SITE ARE NOT INTENDED TO BE COMPLETE DESCRIPTIONS OF ALL TERMS, EXCLUSIONS AND CONDITIONS APPLICABLE TO EVERY PRODUCT OR SERVICE EXPACE OFFERS, BUT ARE PROVIDED FOR GENERAL INFORMATIONAL PURPOSES. EXPACE MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE CONTENT ON THE SITE IS SUITABLE FOR YOUR NEEDS, IS COMPLETE, TIMELY OR RELIABLE. ALL TEXT, IMAGES AND OTHER CONTENT ON THE SITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, AND/OR NON-INFRINGEMENT. EXPACE DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR FREE OF ERRORS, VIRUSES OR OTHER HARMFUL CODE, OR THAT ANY ERRORS OR DEFECTS WILL BE CORRECTED.
GENERAL DISCLAIMERS: EXPACE ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR (I) ANY ERRORS OR OMISSIONS IN THE CONTENT ON THE SITE, (II) DAMAGE TO OR VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR USE OF THE SITE OR YOUR DOWNLOADING OF ANY TEXT, IMAGES OR OTHER CONTENT FROM THE SITE, OR (III) ANY DAMAGE ARISING IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, OR LINE OR SYSTEM FAILURE.
LIMITATION OF LIABILITY: EXPACE, ITS AFFILIATES, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS AND REPRESENTATIVES WILL HAVE NO LIABILITY FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, CONSEQUENTIAL, COMPENSATORY, SPECIAL, PUNITIVE, OR INCIDENTAL DAMAGES (EVEN IF EXPACE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING OUT OF OR RELATING TO THE USE OF, RELIANCE ON OR INABILITY TO USE THE SITE OR THE CONTENT OR MARKETING SERVICES PROVIDED ON OR RECEIVED FROM THE SITE. PLEASE NOTE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL EXPACE TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND CONDITIONS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES EXCEED THE GREATER OF (1) THE AMOUNTS YOU HAVE PAID OR ARE PAYABLE BY YOU TO EXPACE FOR USE OF THE SERVICES OVER THE PRIOR YEAR; OR (2) ONE HUNDRED DOLLARS ($100).
Privacy Policy
eXpace Web Services collect some Personal Data from its Users.
Personal Data processed for the following purposes and using the following services:
Amazon Web Services (AWS)
Personal Data: various types of Data as specified in the privacy policy of the service
Google Analytics
Personal Data: Usage Data
Meta Advertising Tools
Personal Data: Usage Data
Yandex Metrica
Personal Data: Usage Data
Tilda CRM
Personal Data: various types of Data as specified in the privacy policy of the service including names, phone numbers and emails
Further information about the processing of Personal Data
Description of the service
The eXpace Web Services make it possible to keep track of Users’ consent activities and to store the information necessary to record evidence of that consent.
The tool consists of an API and a JavaScript library optimized for this purpose. The JavaScript library can be integrated into sites. Alternatively, it may be accessed by API via HTTPS.
For each User, the eXpace Web Services allow obtaining the last preferences expressed, proof of their consent, and their full consent history.
eXpace may process Personal Data related to Users if they are shared by the client with the eXpace Web Services. In this case, it will be the client's duty to specify the nature of the Personal Data processed, within their privacy policy. When using iubenda's JavaScript library, the Personal Data processed are as follows: personal user details.
Personal Data retention time
eXpace will retain Personal Data collected from the Client for the entire duration of the contract and an additional period of six months after the provision of the services has been completed, solely for the purpose of allowing the Controller to export it. Nevertheless, eXpace may retain Personal Data for a longer period if required by law.
After the expiration of the retention period, eXpace will delete all Personal Data. The Client can sent a request for personal data deletion at any time using eXpace Support team email: support@expace.app.
Appointment of eXpace as Processor
Clients acknowledge and accept that by using the eXpace Web Services they are engaging eXpace to process Personal Data as “processor” pursuant to and as defined under the Applicable Data Protection Laws. The terms of the engagement are outlined in the the Data Processing Agreement.
Such an agreement, the conclusion of which is required by law, therefore forms an integral and binding part of the contractual relationship between eXpace and its clients.
Appointment of eXpace as Service Provider
Clients acknowledge and accept that by using the eXpace Web Services and eXpace Apps they are engaging eXpace to process Personal Data as "processor" pursuant to and as defined under the applicable UAE Privacy Laws.
Such an agreement, the conclusion of which is required by law, therefore forms an integral and binding part of the contractual relationship between eXpace and its clients.
Contact information
Owner and Data Controller
eXpace Technology Co. LL
Office F1523, Khaled Mohammad Abdulla Alzahed Building, Hor Al Anz, Dubai
Commercial License No. 1431782 issued by Dubai DED
Owner contact email: info@expace.app
Latest update: 25 March 2025
Thank you for visiting the eXpace Technology Co. LLC (“eXpace,” “we,” “us,” or “our”) website at eXpace.app and associated software application(s) (collectively, the “Site”). Your use of the information, materials, text, images and other content on the Site is subject to the terms and conditions below, which we may revise from time to time without notice. Please read these terms and conditions carefully.
BY ACCESSING THE SITE, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE GENERAL WEBSITE TERMS OF SERVICE CONDITIONS (“TERMS AND CONDITIONS”). PLEASE REVIEW THE FOLLOWING SECTIONS OF THESE TERMS AND CONDITIONS CAREFULLY: (A) DISPUTE RESOLUTION AND NOTICE REGARDING MANDATORY ARBITRATION, (B) CLASS ACTION WAIVER, (C) LIMITATION OF LIABILITY, (D) INDEMNITY AND (E) RELEASE.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, IMMEDIATELY STOP USING THE SITE AND DO NOT USE ANY EXPACE SERVICE, PARTICIPATE IN ANY PROGRAM OR PURCHASE ANY PRODUCT OR OTHER GOOD OR SERVICE OFFERED THROUGH THE SITE.
If you fail to comply with these Terms and Conditions, your permission to use the Site automatically terminates and we may disable your use of the Site. The provisions of these Terms and Conditions apply equally to, and are for the benefit of, eXpace, its subsidiaries, affiliates, licensors, and its third-party content providers and licensors, and each shall have the right to assert and enforce such provisions directly.
Services: Unless expressly stated otherwise herein, the services provided by eXpace (the “Marketing Services”) are limited to informing users of the location and potential availability of certain parking spots (“Parking Spots”) and facilitating Reservations (as defined below) by displaying Parking Spots, processing Reservations and collecting fees on behalf of Licensors (as defined below). Any fees and/or consideration paid to eXpace is paid to eXpace in connection with these Marketing Services unless otherwise indicated. When eXpace receives your payment, your obligation to pay the Licensor for the Reservation is fully satisfied; provided, that you will be responsible for any other charges to the extent you incur separate or additional costs outside the scope of eXpace services, including for Excluded Services, on-site at the Licensor’s facility. To be clear, eXpace does not: (i) negotiate terms of licenses or settle disputes between users of the Site; (ii) provide a parking service; (iii) operate a parking lot or other parking facility; (iv) otherwise accept custody of motor vehicles; or (v) provide services other than the Marketing Services (collectively, “Excluded Services”). The Excluded Services are provided by Licensors who are neither our agents nor acting on our behalf and we have no responsibility whatsoever regarding the safety of persons or property in the Parking Spots or any facility where the Parking Spots are located through use of the Site. We are not responsible for any consequences arising from the Excluded Services, including, without limitation, consequences arising from not being able to park or delays associated with parking, road closures or changing traffic conditions. Although we do not guarantee the availability of a specific Parking Spot, if a booked Parking Spot is unavailable at your time of reservation, we will attempt to locate an alternative Parking Spot, provide you with a refund and/or otherwise resolve any issues in accordance with our standard customer support policies and procedures. The Marketing Services and Site are not intended for use by persons under the age of 18. If you are under 18, you may not use either the Marketing Services or the Site. You agree to comply with all applicable laws when accessing or using our Services, and you may only access or use the Services for lawful purposes.
Licensors; Licensor Terms and Conditions: eXpace lists the Parking Spots on the Site and, as such, facilitates the reservation of Parking Spots (“Reservations”) between users of the Site (“Licensees” or “you”), and the independent owners, lessors, managers or operators of the Parking Spots (the “Licensors”). eXpace does not establish the prices for Parking Spots, operate Parking Spots, or determine parking availability provided by Licensors. While eXpace makes every effort to provide accurate information regarding the Parking Spots listed on the Site, at times such information may become inaccurate and eXpace shall not be liable for any such inaccuracy. In all cases, your utilisation of a Parking Spot will be governed by Licensor’s customer agreements or policies in place from time to time, including, without limitation, all terms and conditions related to the use of any Parking Spot, any payment terms and conditions and all rules and restrictions imposed by the Licensor on the relevant parking facility and/or Parking Spot, as each may be entered into or effected in accordance with the Licensor’s standard operating procedures (the “Licensor Terms and Conditions”).
By making a Reservation, you agree in all cases to abide by the Licensor Terms and Conditions. In connection with our provision of the Services, Licensors may represent and warrant to us that they have full authority to list the Parking Spots for Reservations. We are not responsible for confirming whether any such representation or warranty is true and correct, nor are we responsible if any such representation or warrant becomes inaccurate or incomplete prior to your use of a Parking Spot. In addition, eXpace will never be responsible for any agreement or other arrangements between you and any Licensor, regardless of whether such agreement or other arrangements are related to your booking and use of a Parking Spot.
User Accounts: In order to access certain areas of the Site, you will create a user account and login (a “User Account”). You agree that all information which you provide through the Site in connection with creating your User Account or otherwise is current, accurate and complete. You are solely responsible for all activity that occurs with respect to your User Account. You are solely responsible for maintaining the confidentiality of your User Account and keeping the username and password to your User Account secure. You should use particular caution when accessing your User Account from a public or shared computer so that others are not able to view or record your password or other personal information. You agree to notify us immediately of any security breach or unauthorised use of your User Account. We will not be liable for any costs, losses, claims or damages that you or any third party incur which are directly or indirectly caused by any unauthorized use of your User Account. You agree to never use another party’s User Account without such party’s express written authorization.
Use of Content: The Site and its entire contents, features, and functionality (including but not limited to all information, software, displays, text, images, data, illustrations, files, audio and video clips, documents, other materials and content and the design, selection, and arrangement thereof (collectively, the “Content”) is our property and may be protected by copyright and other restrictions. Copyrights and other proprietary rights in the Content may also be owned by parties other than us. You may not reproduce, copy, modify, distribute, create derivative works of, or publicly display, republish, download, store, transmit, or otherwise use any of the Content, except for your personal and non-commercial use. Please note that we may withdraw any Content from the Site at any time in our sole discretion.
User Warranty: By downloading, printing, or otherwise using any of the Content, you agree that you will (i) restrict your use of such Content to personal and non-commercial use, (ii) comply with all of these Terms and Conditions, and (iii) not violate our rights or the rights of any other person or entity. We do not warrant that use of any of the Content will not infringe the rights of third parties.
Commercial Use is Restricted: Unauthorised commercial publication or exploitation of text, images, documents, materials or any other Content is prohibited without our express written consent. If you wish to use any of the Content for commercial use, publication, or any purpose other than personal use, you must obtain our express written permission prior to such use. We may, in our sole discretion, grant permission for such use on a case-by-case basis and we may charge a usage fee for such use. Without limitation of the foregoing, you agree that you may not sell, convey, license, sublicense, or resell or attempt any of the foregoing. By way of example and not limitation, you may not resell any Reservation booked through eXpace to a third party without eXpace express written permission. If such resale is discovered, your eXpace Account may be suspended or revoked, and any existing Reservations voided without refund.
Fees and Payments: You are responsible for all charges, fees, duties, taxes, and assessments arising out of any Reservation, the use of a Parking Spot, the Marketing Services or the use of the Site. Your payment of such fees to eXpace constitutes payment to the Licensor solely for purposes of making a Reservation. You agree that eXpace may charge your credit card, debit card, or other payment mechanism selected by you and approved by eXpace for all amounts due and owing in connection with your use of the Marketing Services, in accordance with the pricing and payment terms presented to you for such Marketing Services. Where applicable, you will be charged using the primary payment method designated in your User Account management page (i.e., credit card). unless an alternate payment mechanism is selected at the time of the transaction. You agree to permit eXpace to use any updated payment method information provided by your issuing bank or the applicable payment network and to charge your current primary payment method by using the details of such payment method saved in our system, even if such payment method is declined. Where applicable, if your primary payment method expires, is invalid, or if charges to your primary payment method are unable to be processed for whatever reason, you agree that eXpace may charge any other available payment methods saved to your User Account. Except as provided in these Terms and Conditions or when required by law, all fees paid by you are non-refundable and eXpace may change the fees for any Marketing Services, including any Marketing Services billed pursuant to a Subscription (as defined below), at any time.
eXpace partners with companies (such as Stripe) for payment processing. When you make a Reservation, you’re also agreeing to the payment processor’s terms of service (e.g., Stripe terms of service (currently viewable at https://stripe.com/us/legal/)).
Subscriptions: In the event that any of the Marketing Services are billed on a Subscription basis (“Subscriptions”), you will be billed in advance on a recurring, periodic basis (each period, a “Billing Cycle”). Billing Cycles are typically monthly or annual, depending on what Subscription you select when purchasing a Subscription. By signing up for a Subscription, you agree that: (i) eXpace may store your provided payment method for the purpose of executing future auto-renewal transactions; (ii) unless you cancel auto-renewal through your User Account management page, or by contacting our customer support team, your subscription will, by default, automatically renew at the end of the then-current Billing Cycle; and (iii) at the time of renewal, eXpace will automatically charge the then-current Subscription fees and any applicable taxes to the an eligible payment method eXpace has on file for your User Account. If details of your payment method(s) change, your issuing bank or the applicable payment network may provide us with updated payment details. We may use these new details or details from other payment methods saved to your User Account to help prevent any interruption to your Subscription. It is your responsibility to keep your payment information up to date. While we will be sad to see you go, you may cancel auto-renewal on your Subscription at any time, in which case your Subscription will continue until the end of the then-current Billing Cycle before terminating. If eXpace changes the fees for any Marketing Services billed pursuant to a Subscription, the change will become effective only at the end of the then-current Billing Cycle. eXpace will provide you with reasonable prior written notice of any change in fees to give you an opportunity to cancel your Subscription before the change becomes effective.
Taxes and Overage Fees: In connection with facilitating your transaction, eXpace will charge your credit card for the total price displayed at checkout, which includes the amount for your reservation of the Parking Spot(s), a fee retained by eXpace for providing its services in facilitating the Reservations (if applicable), additional fees that may be applicable to certain reservations, and all anticipated applicable taxes. eXpace, at its discretion, retains a service fee as compensation for facilitating reservations and for providing Marketing Services. For certain transactions, eXpace may charge a service fee that is an amount paid to eXpace for your use of the eXpace Marketing Services and for eXpace processing of your Reservation as set forth in these Terms and Conditions. The amounts paid to the Licensors in connection with your reservation include all anticipated applicable taxes for the Parking Spot(s). The Licensors are responsible for remitting applicable taxes to the applicable taxing jurisdictions and eXpace is not a vendor collecting and remitting taxes to the applicable taxing authorities nor a co-vendor associated with the vendor with whom eXpace customers are submitting the reservation for the Parking Spots, unless eXpace has, in its sole discretion, decided to do so on behalf of Licensors in a specific jurisdiction.
Cancellations and Refunds: Reservations purchased through the Site are cancellable in accordance with (a) eXpace cancellation policy in effect at the time of booking and as more fully described at https://expace.app/faq (as may be updated by eXpace from time to time) or (b) any specific cancellation policies or restrictions stated in the Parking Spot details on the Site. In the event of any conflict between the Cancellation Policy and any statements in the Parking Spot details on the Site, the specific policies and restrictions in the Parking Spot details shall control.
Following the start of the Reservation, all Reservations are non-refundable, regardless of your use or non-use of the Reservation and regardless of any circumstance surrounding the use or non-use of a Reservation (i.e., traffic or weather delays, cancellation of a related event). If, for whatever reason, an error occurs in regard to any fee for Marketing Services, a Reservation, and/or a Parking Spot, eXpace may, in its sole discretion, void a Reservation related to that error and refund appropriate monies paid in connection therewith.
eXpace may from time to time partner with third parties (“Partner”), and Reservations purchased on Partner websites are not refundable for any reason.
Promotional Marketing Incentives: eXpace may, from time to time, issue promotional marketing incentives in the form of promotional codes, discounts and credit, coupon codes, Referral Credits (as defined below), or other marketing incentives, including, but not limited to, concession or courtesy credits issued by eXpace customer support team (“Marketing Incentives”). The Marketing Incentives are given for no exchange of value or other consideration and you therefore have no ownership interests or rights in the Marketing Incentives. For this reason, eXpace reserves the right to deactivate any Marketing Incentive at any time and for any reason, including, but not limited, to mistake, failure to maintain an updated online account, unauthorised use or suspicion of fraud or abuse of any promotional program or Marketing Incentives, in each case without liability to eXpace. Further, you agree that Marketing Incentives: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by eXpace; (iii) may only be used pursuant to the specific terms that eXpace establishes for such Marketing Incentives; and (iv) may expire prior to your use. Further, eXpace reserves the right to terminate or discontinue any promotional program or other program offering Marketing Incentives at any time.
Reservation Rates: The rate for a Reservation made on the Site may not be combined with any additional coupons, special offers or other promotion when exiting a parking facility after using the Parking Spot underlying a Reservation. Special discounts do not apply.
Trademarks: Names, titles, trademarks, service marks, and logos (collectively, the “Trademarks”) displayed on the Site are our registered and/or unregistered common law trademarks or those of third parties. Nothing contained in the Site should be construed as granting, by implication or otherwise, any license or right to use any Trademark displayed on the Site without our express written permission or that of the appropriate third party that owns the Trademark. Except as permitted by these Terms and Conditions, any unauthorised use of the Trademarks is prohibited.
Non-Malicious Use: Except as expressly provided in these Terms and Conditions, you are hereby prohibited from: (a) modifying, adapting, translating, copying, reproducing, imitating, distributing, publishing, or reselling the Site or any of the Content on the Site; (b) bypassing any technical measures used to prevent or restrict access to any portion of the Site; (c) reverse engineering, decompiling, disassembling, or otherwise obtaining the source code of the Site, except as interpreted and displayed in a web browser; (d) using or attempting to use any data mining, “robot,” “spider,” or similar automated or manual data gathering and extraction tools to access the Site for any purpose, including monitoring or copying any of the material on the Site; (e) circumventing or attempting to circumvent the security of the Site; (f) introducing any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; (g) altering or modifying, or attempting to alter or modify any part of the Site; (h) attempting to gain unauthorised access to any portion of the Site or any systems or networks connected to the Site through hacking, cracking, mining, phishing, or any other means; (i) accessing or attempting to access password protected, secure, or non-public areas of the Site, except as authorised by eXpace; (j) using the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party's use of the Site; (k) using Content, reports, electronic documentation, or other materials available on the Site to feed any downstream product, application, or website; (l) engaging in any activity that markets another business or attracts eXpace users to a third party; (m) making commercial use of the Site or any of its Content; (n) using the Site to stalk, harass, bully, or harm another person; (o) using the Site for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise; (p) impersonating or attempting to impersonate eXpace, a eXpace employee, another user, or any other person or entity; (q) using the Site to engage in or promote illegal activities; (r) attacking the Site via a denial-of-service attack or a distributed denial-of-service attack; (s) engaging in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm eXpace or users of the Site, or expose them to liability; or (t) using the Site in any way that violates any applicable federal, state, local, or international law or regulation. eXpace reserves the right to grant the operators of public search engines permission to use spiders to copy materials from the Site for any uses which we determine are necessary or desirable for the operation of our business.
Limited Access: From time to time, the Site may be inaccessible or inoperable for any reason, including equipment malfunctions, Site updates, maintenance and repairs and causes beyond our control or those that are not foreseeable. We make no guarantees with respect to the availability or uptime of the Site, the Content or access to Reservations. We may conduct maintenance on any of the foregoing at any time with or without notice to you.
Electronic Signatures and Contracts: Your use of the Site includes the ability to enter into agreements and/or to make transactions electronically. YOU ACKNOWLEDGE THAT YOUR ELECTRONIC SUBMISSIONS CONSTITUTE YOUR AGREEMENT AND INTENT TO BE BOUND BY AND TO PAY FOR SUCH AGREEMENTS AND TRANSACTIONS. YOUR AGREEMENT AND INTENT TO BE BOUND BY ELECTRONIC SUBMISSIONS APPLIES TO ALL RECORDS RELATING TO ALL TRANSACTIONS YOU ENTER INTO ON THIS SITE, INCLUDING NOTICES OF CANCELLATION, POLICIES, CONTRACTS, AND APPLICATIONS.
Disputed Charges and Reversals: If you believe that an unauthorised transaction has taken place under your User Account, you agree to notify us immediately. You are responsible for and agree to reimburse us for all reversals, claims, fees and other liability or expense incurred by us that were caused by payments that you authorized or accepted.
WARRANTY DISCLAIMERS: THE INFORMATION AND DESCRIPTIONS CONTAINED ON THE SITE ARE NOT INTENDED TO BE COMPLETE DESCRIPTIONS OF ALL TERMS, EXCLUSIONS AND CONDITIONS APPLICABLE TO EVERY PRODUCT OR SERVICE EXPACE OFFERS, BUT ARE PROVIDED FOR GENERAL INFORMATIONAL PURPOSES. EXPACE MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE CONTENT ON THE SITE IS SUITABLE FOR YOUR NEEDS, IS COMPLETE, TIMELY OR RELIABLE. ALL TEXT, IMAGES AND OTHER CONTENT ON THE SITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, AND/OR NON-INFRINGEMENT. EXPACE DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR FREE OF ERRORS, VIRUSES OR OTHER HARMFUL CODE, OR THAT ANY ERRORS OR DEFECTS WILL BE CORRECTED.
GENERAL DISCLAIMERS: EXPACE ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR (I) ANY ERRORS OR OMISSIONS IN THE CONTENT ON THE SITE, (II) DAMAGE TO OR VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR USE OF THE SITE OR YOUR DOWNLOADING OF ANY TEXT, IMAGES OR OTHER CONTENT FROM THE SITE, OR (III) ANY DAMAGE ARISING IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, OR LINE OR SYSTEM FAILURE.
LIMITATION OF LIABILITY: EXPACE, ITS AFFILIATES, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS AND REPRESENTATIVES WILL HAVE NO LIABILITY FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, CONSEQUENTIAL, COMPENSATORY, SPECIAL, PUNITIVE, OR INCIDENTAL DAMAGES (EVEN IF EXPACE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING OUT OF OR RELATING TO THE USE OF, RELIANCE ON OR INABILITY TO USE THE SITE OR THE CONTENT OR MARKETING SERVICES PROVIDED ON OR RECEIVED FROM THE SITE. PLEASE NOTE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL EXPACE TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND CONDITIONS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES EXCEED THE GREATER OF (1) THE AMOUNTS YOU HAVE PAID OR ARE PAYABLE BY YOU TO EXPACE FOR USE OF THE SERVICES OVER THE PRIOR YEAR; OR (2) ONE HUNDRED DOLLARS ($100).
Privacy Policy
eXpace Web Services collect some Personal Data from its Users.
Personal Data processed for the following purposes and using the following services:
Amazon Web Services (AWS)
Personal Data: various types of Data as specified in the privacy policy of the service
Google Analytics
Personal Data: Usage Data
Meta Advertising Tools
Personal Data: Usage Data
Yandex Metrica
Personal Data: Usage Data
Tilda CRM
Personal Data: various types of Data as specified in the privacy policy of the service including names, phone numbers and emails
Further information about the processing of Personal Data
Description of the service
The eXpace Web Services make it possible to keep track of Users’ consent activities and to store the information necessary to record evidence of that consent.
The tool consists of an API and a JavaScript library optimized for this purpose. The JavaScript library can be integrated into sites. Alternatively, it may be accessed by API via HTTPS.
For each User, the eXpace Web Services allow obtaining the last preferences expressed, proof of their consent, and their full consent history.
eXpace may process Personal Data related to Users if they are shared by the client with the eXpace Web Services. In this case, it will be the client's duty to specify the nature of the Personal Data processed, within their privacy policy. When using iubenda's JavaScript library, the Personal Data processed are as follows: personal user details.
Personal Data retention time
eXpace will retain Personal Data collected from the Client for the entire duration of the contract and an additional period of six months after the provision of the services has been completed, solely for the purpose of allowing the Controller to export it. Nevertheless, eXpace may retain Personal Data for a longer period if required by law.
After the expiration of the retention period, eXpace will delete all Personal Data. The Client can sent a request for personal data deletion at any time using eXpace Support team email: support@expace.app.
Appointment of eXpace as Processor
Clients acknowledge and accept that by using the eXpace Web Services they are engaging eXpace to process Personal Data as “processor” pursuant to and as defined under the Applicable Data Protection Laws. The terms of the engagement are outlined in the the Data Processing Agreement.
Such an agreement, the conclusion of which is required by law, therefore forms an integral and binding part of the contractual relationship between eXpace and its clients.
Appointment of eXpace as Service Provider
Clients acknowledge and accept that by using the eXpace Web Services and eXpace Apps they are engaging eXpace to process Personal Data as "processor" pursuant to and as defined under the applicable UAE Privacy Laws.
Such an agreement, the conclusion of which is required by law, therefore forms an integral and binding part of the contractual relationship between eXpace and its clients.
Contact information
Owner and Data Controller
eXpace Technology Co. LL
Office F1523, Khaled Mohammad Abdulla Alzahed Building, Hor Al Anz, Dubai
Commercial License No. 1431782 issued by Dubai DED
Owner contact email: info@expace.app
Latest update: 25 March 2025